Isagenix Info and Updates

Our latest on COVID-19 and what it means for you.

Wondering how long your package will take to be delivered? Worried your favorite shake is running low on stock?

Find more information here on shipping delivery estimates, out-of-stock products, Customer Care wait times, and other COVID-19-related impacts.

Our top priority remains the safety of our Customers, Isagenix Independent Associates, staff, and global community. We are taking steps to provide continued service without interruption and to uphold our no-compromise quality commitment during these unprecedented times.

Collagen Elixir Updates

Glow On! We’re running about 10-14 business days behind in processing orders for Collagen Elixir™, plus shipping time.

Rest assured that we’re doing all we can to reduce these delays and are working nonstop to process orders in the order in which they were received. We promise that these little bottles of amazing are worth the wait!

Shipping Updates

Shipments are on their way — though sometimes there might be a delay!

With increased online shopping, delivery services expect to see higher-than-normal shipping volumes.

Additionally, the ongoing impacts of COVID-19 and inclement weather can result in longer shipping time frames. Consider placing orders as soon as possible!

We are working closely with our delivery partners to minimize any impact to you as much as possible. You can always visit the tracking website included in your shipping confirmation email for the latest carrier updates.

Customer Care

Still didn’t find what you’re looking for? Our Customer Care team is here for you. Give us a call, send us an email, or live chat with one of our team members. We’re in this together. Here’s how to Contact Customer Care.

Average on-hold wait time: Approximately 30-40 minutes.

Event updates

Visit for more information on all future events.

We cannot stress this enough: We miss you. We can’t wait to see you again in real life! Until we meet again, we’re sending you a socially distanced hug and tons of virtual love.

Technology updates

As the world evolves, so will Isagenix. Our voice, our look, our feel, and our technology are all about making your world a better place. This is Isagenix 2.0. We’ll keep you updated with all the current technology upgrades and outages (because hey, those happen too.)

New Website FAQs

Isagenix World Headquarters

To follow strategies and measures recommended by the Centers for Disease Control and Prevention and public health departments, please note the following:

  • Tours of the Isagenix World Headquarters in Gilbert, Arizona, are unavailable until further notice.
  • Isagenix Order Pickup is closed until further notice. All orders placed for pickup at Isagenix World Headquarters in Gilbert, Arizona, will be shipped to the Customer address on file. Shipping fees for all orders placed beginning March 17 can be found in your Back Office.

Product Updates

We know what it’s like to be without your fix of Ionix® Supreme. We get it! We are committed to doing our best to keep products available to you with little to no interruption during this unprecedented time.

View current out-of-stock products below.

  • Out-of-Stock Products